Customer Satisfaction With Airlines

// Published April 25, 2016 by Pasqualina Calabrese

There are different factors that guide customer satisfaction in the airline industry. However, it needs to be recognized that, it is no different from customer satisfaction in other industries. There are several regulations and compliances that the airline industry is guided by and that is what makes its operations complex, especially when it needs to cater to customer satisfaction as well.

Factors that are beyond control

There are several complex procedures and compliance issues that airlines need to abide by. For these reasons, not all issues like aviation headset are decided by an airline or under the control of an airline. However, beyond these rules, there are ways airlines try and present an atmosphere and service level that satisfies the customers and provide them comfort through the flight. Many customers often find the check in and security procedures tedious and difficult; however, such experiences cannot be attributed to an airline’s performance or service as it is part of the airport or aviation industry security norms that all passengers need to comply with. Link here https://www.pilotcommunications.com.au offer a great product of headsets that will fit for you.

Creation of budget airlines

Initial times saw airlines providing comfortable amenities to customers. They were provided with pillows and blankets for the journey, food was served in elaborate manner and so forth. Today, with the start of budget airlines, most of these amenities are available only at additional costs or might not be available at all. This affects customer feedback about airlines though there is nothing amiss from the service but it is part of the business plan that helps travelers to save costs. While pilots and staff also get minimal gear and accessories like this good quality headset, customers often forget that no frills service comes at a lower cost and complain about the lack of service and amenities nonetheless.

Delay in travel

Customers are often bothered when flights are delayed for long periods of time. That can lead to an overall feeling of dissatisfaction that is reflected in the scores and ratings that customers provide an airline they traveled with. However, often the delays that happen are not in the hands of the airlines. There are delays caused by adverse weather conditions as well as safety regulations that need to be followed. Even if there are several causes due to which airlines get delayed, customers often feel dissatisfied towards the airline they are taking, no matter what is the root cause of the same.

Amenities aboard

The amenities that are provided or the lack of it also reduces satisfaction of customers aboard a flight. Many forget that budget airlines mean small planes that can carry more people and fewer luggages. The restrictions that are placed on the weight of the luggage to be carried as well as the constricted leg space between seats often cause dissatisfaction among customers. On the other hand, luxury jets or large planes that are operated by high end air carriers who provide discounted tickets make customers feel special as they get extra amenities at a cheap rate.